Have you had to send your staff home due to the current coronavirus-related restrictions? Homeworking doesn’t have to be a strain on your company’s productivity, nor does it have to cost you time and effort.

With IP telephony, you can make the process of working from home simple for your staff, you won’t have to worry about having a telephone system installed on-premise, and you won’t pay any more than you are currently from your active setup.

IP telephones work by making and taking calls and routing them through a VoIP system. None of this telephony has to be hard-wired into a PBX (Private-Branch-Exchange)or telephone system, so your staff can move these phones around the house as and when they please - As long as they have P.O.E (Power over Ethernet), or a dedicated power supply, the phone is all they’ll need to get back on the line with your client base.

Utilising SIP technology and IP telephony makes communicating more flexible, and your employees will benefit from being able to take calls from their mobile, as many providers offer dedicated mobile applications to add mobile handsets to your network.

Think about some other features IP telephony can bring for your business, such as:

Programmable keys, these can be changed as and when you need by your provider within seconds.

Conferencing facilities - To bring your staff together when you need them.

Dedicated mobile applications - To allow working not just from home, but while out on the road too.

Music-on-hold and Messages-On-Hold - To tailor your client call experience.

CTI (Computer Telephony Integration) - To allow you to integrate desktop applications into your remote set up as a business.

Call recording and call monitoring - For safety, security and to avoid silos within your organisation.

If this is something that might be of interest to your business, give us a call on 0800 988 0094

We will be happy to assist you!

Written by Harrison Jones