Having a phone system with call recording features is a huge boost to your business, being able to record calls maintains business security, improves customer service, and keeps conversations stored (Which is useful for when your quotes and figures need to be traced).

Call recording packages can come as an ADHOC package, or an unlimited plan, that is built into the system.

ADHOC call recording gives your staff the option to record calls that might relate to disputes, as well as calls that may share important information between clients (Including personal details for a limited amount of time due to GDPR regulations). Whenever you need to record calls, you can, and your provider will give you a set number of minutes or hours per month of calls you can record and save.

If you would prefer, you can have the call recording built into the system, where the calls can automatically be recorded each time - This gives you the ease of mind that whenever disputes and disagreements happen between you and your clients, you have the evidence of call recording for added security.

Call recording especially helps for sales and marketing departments within a business, both to provide as a feedback tool, to correct sales staff when they say the wrong things, as well as proof of meetings being organised, to keep your sales representatives up to speed with the client’s requirements before going to see them.

Having a system that enables call recording doesn’t need to be expensive, nor does it have to be difficult to implement - Should you require a phone system with call recording capabilities, get in touch with us today.

Phone: 0800 988 0094

Written by Harrison Jones