The purchase of a telephone system is an essential business decision that is often underestimated but should be considered key to your day-to-day operations.

There are many factors to evaluate when choosing a telephone system, but we have kept it simple for you. The main aspects to consider are:

Step 1 - Look at your staffing levels

Start by asking yourselves how many of your staff will require dedicated access to a handset. Are they working from home? Perhaps you will require cordless handsets as some staff move around for their job.

Step 2 - Numbers matter

This element focuses on how heavy your usage of the handsets would be. Consider how many concurrent calls you make (calls made at the same time on different handsets). Perhaps upgrading the number of lines would be a suitable approach to improve the efficiency of your telephony setup.

Step 3 - Technology is your ally

Telephone systems allow businesses to customise their business processes with unique features, capable of improving working quality for internal users, as well as your suppliers and customer who call you regularly. Take your time and decide if you will require specific functions such as individual Voicemails, Auto-attendants, Music on Hold, Speed Dials, Mobile Apps, etc.

Step 4. Considering the “full package”

Technology has taken over our lives and it is really easy to overcomplicate simple issues. If you are looking for a telephone system, it is important to consider the other key elements to your communications, such as WiFi strength, data usage, and home working.

Step 5. Flexible businesses require flexible minds

When choosing a telephone system, you need to try and think ahead about the plans you have for your business. Ask yourselves if staffing levels are set to change in the coming years. Are you planning to move, expand or contract your operations?

Step 6. Making up your mind – With a little help on the side

If you still are unsure what you need and require more assistance, then let Approved Business Communications help you. We are experts in all things business telephone systems, and we will help you work out what kind of telephone system is right for your business.

Call us today on 0800 988 0094 for more information.